What is the return window?

Contact Revent within 7 calendar days of delivery to request an eligible return. Approval follows the published Refund Policy and inspection of the returned device.

How do I request a return?

Email care@revent.store within 7 calendar days of delivery with your order number and return reason. Follow the approved drop-off or pickup instructions from Revent.

How long does it take to process my refund?

After the returned device is inspected and approved, Revent initiates the refund within 2 business days. Card posting then typically takes 3 to 7 business days, depending on your bank.

What condition must the device be in for return approval?

The device must be returned in the same cosmetic condition received, free of personal locks (iCloud / Google accounts signed out), with original Revent packaging and included accessories.

Are there any hidden return processing fees?

For a wrong, arrival-damaged, or materially misdescribed item caused by Revent, we arrange the approved return method. For an eligible change-of-mind return, original delivery fees and any disclosed collection charge may not be refundable.

How are refunds processed for online card payments?

After approval, the refund is initiated to the original payment method, or store credit if you prefer, as described in the Refund Policy.

Revent Saudi Arabia

Returns and refund policy

A 7-calendar-day return process for eligible products, with separate handling for wrong, damaged or not-as-described products.

Change-of-mind returns

You can request a return of an eligible unused product within 7 calendar days after receiving it. Contact support within this period. Article 13 of the Saudi E-Commerce Law gives consumers a right to cancel within seven days after receiving a product, provided it has not been used or benefited from, subject to the exceptions in that article.

Article 13 exceptions apply according to the product and circumstances, including products made to the consumer’s specifications, while preserving rights where those products are defective or do not meet agreed specifications. See the E-Commerce Law, Article 13 for the full exceptions.

Wrong, damaged or not as described

Contact support, explain the problem and share clear photographs of the product and packaging. These cases are handled separately from change-of-mind returns. The unused condition and change-of-mind return period do not restrict your statutory rights for defects or non-conformity.

How to request a return

Email care@revent.store or call +966544498604. Provide your order number, product, return reason, serial number or IMEI and relevant photographs.
Back up your data, then erase personal data, sign out and remove activation locks, Find My and passcodes. Remove your SIM card and personal accessories.
Securely pack the product and its supplied accessories. Follow support’s confirmed return or collection instructions before sending the product.

Charges and refunds

Disclosed return or collection charges may apply to change-of-mind returns where permitted by law. We will explain and agree any applicable charges with you before arranging collection. These charges do not limit your statutory rights for defects or non-conformity.

We will inspect the returned product to check its condition, serial number or IMEI, return reason and accessories. We will confirm the outcome, refund amount, any agreed charges and refund processing timing. Refunds due are made to the original payment method; the time taken to appear in your account may vary by payment provider or bank.

Warranty and consumer rights

Revent’s existing 12-month warranty is separate from the return period. Contact support about covered defects, including those arising after the return period. This policy and the warranty period do not replace mandatory rights or limit any consumer right that cannot be waived under Saudi law.