Revent Customer Quality Charter - Welcome to Shop Online in KSA for iPhone, iPads, Laptops, MacBooks & more

Revent Customer Quality Charter

Date: 18.01.2022

Our Mission

Our mission is “To make pre-owned mainstream”. We want you to consider buying a pre-loved and renewed item for all your needs as first option. It is good for your pocket, the community and the planet ????

Our devices are pre-loved and renewed by experts

Revent is a specialist destination to find quality pre-loved items at great discount. On Revent, each device has been checked and renewed by experts. All devices go through an exhaustive set of standard checks to be qualified for listing on Revent. All these checks are transparently shared with you for your peace of mind. In case of minor issues, the devices are fixed by experts using the highest standards of repair and listed on Revent after they have passed all quality tests.

Know everything about the pre-loved item you are buying

Revent’s platform is customized to show detailed information on type and condition of the pre-loved item you are considering buying. This ensures there are no surprises when you receive your device. Below is your guide to knowing everything about the condition of the product.

Type: this shows if the product has been ever repaired or not

Pre-Owned  not repaired, may have battery and minor parts changed

Refurbished not repaired, may have battery and minor parts changed

Grade: While every device listed on Revent is 100% functional, they may have varying degree of signs of usage as they are pre-owned. Following is your guide to understanding what your device will look like.

Excellent     not used at all or minimally used. No visible signs of usage

Very Good  minimally used. Very minor usage marks, not visible from more than 20cm

Good           moderately used. Will have some visible marks on body including frame and screen.

Fair              extensively used. Will have clearly visible usage marks on the body and the screen.

All these Types and Grades have compatible accessories.

Quality checks: Quality checks done by each seller on any product are transparently displayed on the product page for you to be sure before you make the purchase

Our quality assurance programme

We understand that concerns of a customer are totally different when buying a pre-owned item. Here the origin, quality and post purchase are important questions. Worry not, we got you covered with our stringent quality standards for sellers who can sell ion our platform and products which can be listed by them.

Who can sell with Revent?

We have a comprehensive set of requirements which every seller must meet if they want to sell on Revent. These requirements ensure that the source of seller’s pre-owned products, quality checks by the seller and facilities to repair are top notch. These are verified by Revent quality experts before a seller is onboarded. Sellers are asked to submit undertakings to always meet Revent’s rigorous quality standards.

What can be sold on Revent?

Each product which must be listed by a seller has to mandatorily pass a comprehensive quality check designed to ensure that the device is 100% functional. The outcomes of all these checks must be shared on the product info page transparently for customers to make an informed buying decision.

How does Revent monitor quality performance of the sellers?

Each seller has a quality score. This quality score is basis the detailed feedback we get from our customers on the sellers’ product, packaging, cleanliness etc. This is topped up by surprise checks from our inhouse quality experts on every seller. If a seller goes beyond a particular quality score, he is discontinued for some time and asked to improve on the relevant areas before they are allowed to sell again in a controlled manner where every order from this seller is scrutinized till the time our quality team is confident of seller’s quality again.

Our customer care has got your back

We closely monitor all customer complaints and work with different stakeholders to resolve them as soon as possible. We understand, there are real people behind these calls and mails who need our personalized care.

On the top of all of this, you get…..

We consider these perks as obvious for our customers:

  • 15 days money back guarantee
  • Up to 1 year warranty on devices*
  • Free shipping
  • Several payment methods

*please refer to the warranty page for more details on warranty

Welcome to Shop Online in KSA for iPhone, iPads, Laptops, MacBooks & more
Register New Account

Complete Data Privacy

We take your data privacy concerns very seriously and follow xyz standards
Strong Privacy Compliance

Rest easy knowing that your business data is handled with the utmost care and in full compliance with leading data privacy standards

Exclusive Access

Your data remains visible only to authorized personnel, protected by encryption, access controls

Data Wipe Protocols

When devices are returned, our meticulous data wipe processes guarantee the complete removal of your information from device memories

Entrust your business data to our device rental solutions with confidence, as we prioritize the utmost security and adhere to stringent data privacy standards. Your data integrity is our top priority, and we strictly follow industry-leading protocols, including GDPR, HIPAA, and ISO 27001, ensuring that your information remains confidential, protected, and compliant with global data privacy regulations.

Rest assured that the data you import onto our devices is visible only to your authorized personnel. Our comprehensive security measures, from encryption to access controls, safeguard your sensitive information against unauthorized access or breaches. We understand the critical nature of your data, and our commitment to maintaining the highest standards in data security is unwavering.

When the time comes to return the devices, we take thorough measures to safeguard your data during the transition. Our meticulous data wipe processes ensure that all device memories are cleansed, leaving no trace of your information. This meticulous approach guarantees that your data is not inadvertently passed on to other clients, providing you with the confidence that your business information is treated with the utmost care and consideration.

By choosing our device rental solutions, you not only benefit from cutting-edge technology but also from a comprehensive commitment to data security and privacy. Experience the peace of mind that comes with knowing your business data is in safe hands, allowing you to focus on your core operations without compromising on confidentiality or compliance.

Say Goodbye to Downtime

We promise to bring you back on within 24 HRS. Not more running to the service centers and calling for help
Quality Assurance

Elevate your business operations with top-notch device quality through our device rental solutions

Responsive Support

Bid farewell to device-related anxieties with our rental model that offers peace of mind, and a service team that ensures your devices are always running

Financial Efficiency

When you rent your devices, you don’t have to worry about the cost of repairing them - save those spends and invest in your business

Elevate your business operations with the assurance of top-notch device quality and unparalleled support through our device rental solutions. We prioritize your satisfaction by implementing rigorous testing procedures on all devices before they reach your hands. This commitment to quality ensures that each device you rent from us meets the highest standards, delivering optimal performance and reliability for your business tasks.

Say goodbye to the anxieties associated with device malfunctions and downtime. With our rental model, you enjoy the peace of mind that comes from knowing that if any issues arise, a swift resolution is just a click or a call away. In the rare event of a device malfunction, our responsive support team is ready to assist. Better yet, within 24 hours, we can have replacement devices delivered to your doorstep, eliminating the hassles of repair delays and minimizing any impact on your business productivity.

The financial advantages of our device rental solutions extend beyond avoiding repair expenses. By entrusting us with your device needs, you eliminate the hidden costs associated with maintenance, repairs, and potential upgrades. This not only protects your budget from unforeseen expenses but also allows your business to allocate resources more strategically, focusing on growth rather than troubleshooting.

Additionally, our commitment to customer satisfaction means that you are never alone in navigating device challenges. Our support team is dedicated to ensuring that your business experiences minimal disruptions, allowing you to concentrate on what matters most—your core operations.

Embrace a worry-free approach to managing your technology assets. With our tested, high-quality devices and rapid replacement services, your business can enjoy seamless, uninterrupted operations without the burden of repair expenses and downtime. Experience the freedom to focus on your goals, knowing that your devices are not just tools but reliable assets that contribute to your business success.

Scale As You Go

We understand early days for a business are unpredictable. Scale up or down easily without losing money and time
Agile Subscription Plans

Experience a revolutionary approach to managing technology assets through our flexible device rental solutions

Dynamic Model Selection

Break free from ownership constraints and stay ahead of industry trends by effortlessly transitioning between device models

Hassle-Free Transitions

Benefit from our subscription model's responsiveness to your business's growth and fluctuations

Transform the way your business adapts to fluctuating needs with our flexible device rental solutions. Unlike the rigidity of traditional purchases, our subscription plans empower you to scale the number and models of devices according to your evolving requirements. Whether your team is expanding or streamlining operations, you have the freedom to adjust your subscription plan seamlessly, ensuring that you only pay for what you need.

This agility extends beyond quantity to the very models of devices you deploy. Need more powerful laptops for a project? Switch up your subscription to include high-performance models. Alternatively, if your focus shifts to more mobile-oriented tasks, easily transition to tablets or other specialized devices without the constraints of ownership. The ability to change device models at your convenience allows your business to stay ahead of industry trends, technological advancements, and shifting work dynamics.

The beauty of our subscription model lies in its responsiveness to your business’s ebb and flow. As your team grows or projects evolve, simply upgrade your subscription to match the demand. Conversely, during periods of reduced activity, scale down your plan to avoid unnecessary costs. This dynamic scalability ensures that your business remains agile, efficient, and cost-effective in managing its technology assets.

Furthermore, our commitment to customer satisfaction means that transitioning between devices is a smooth, hassle-free process. Our dedicated support team is ready to assist with any changes to your subscription, ensuring that your business experiences minimal disruption during the transition. This level of flexibility not only optimizes your device utilization but also enhances overall operational efficiency.

In essence, our device rental solutions redefine the way businesses approach technology. The power to adapt, scale, and innovate is at your fingertips, allowing your enterprise to thrive in an ever-changing business landscape. Embrace the freedom to customize your device fleet with ease and stay at the forefront of technology, all while optimizing costs and maintaining the agility required for success.

Pay As You Go

Use your Cash to grow your busines
Cost-Effective Solution

Explore a transformative approach to business operations with device rentals reducing your investments in devices

Financial Predictability

Instead of ad-hoc purchase requirements, Revent helps you make highly predictable balance sheet entries that help you optimise your

Holistic Business Benefits

Access cutting-edge devices from our extensive inventory, enhancing technological capabilities and positioning your business to respond swiftly to market trends

Embrace a cost-effective paradigm shift for your business operations by opting for device rentals over traditional purchases. In today’s fast-paced and ever-evolving technological landscape, staying ahead is crucial for business success. Our rental solutions empower your enterprise to seamlessly integrate the latest devices without the burdensome upfront costs associated with buying outright.

One of the key advantages lies in the predictability of expenses. With device rentals, your business commits to a fixed monthly payment, simplifying budgeting and eliminating the uncertainties of variable costs. This financial predictability allows for better resource allocation, enabling you to channel funds strategically into core business activities, innovation, and growth initiatives.

Moreover, our extensive inventory ensures that you have access to the most advanced laptops, tablets, and other cutting-edge devices without the hefty capital expenditure. This not only enhances your business’s technological capabilities but also positions you to respond swiftly to market trends and emerging opportunities.

In addition to the financial and operational benefits, working with Revent will include valuable support and maintenance services. This means that your business can enjoy hassle-free access to top-tier technology while leaving the technicalities, updates, and troubleshooting to our dedicated team, freeing up your internal resources for more strategic tasks.

In conclusion, the decision to rent devices for your business goes beyond mere cost savings. It’s a holistic approach that combines financial prudence, technological agility, and operational efficiency. Embrace the future of business technology with our rental solutions, where innovation meets affordability, providing your enterprise with the tools it needs to thrive in the modern marketplace.

Tell us about your requirements

About your Leasing

What device do you want to lease?
What brand are you looking for?
What model are you looking for?
How many units are you looking to lease?
Please enter Your Personal Details Below
Full Name
Work E-mail
Mobile Number
Select your City
Enter your Full Address
Payment Information
How many months do you want to rent this item?
Preferred monthly budget
Preferred payment method