Product Quality
Revent’s platform is customised to show detailed information on type and condition of the pre-loved item you are considering buying. This ensures there are no surprises when you receive your device. Below is your guide to knowing everything about the condition of the product.
Type: this shows if the product has been ever repaired or not
- Pre-Owned – not repaired, may have battery and minor parts changed
- Refurbished – not repaired, may have battery and minor parts changed
Grade: While every device listed on Revent is 100% functional, they may have varying degree of signs of usage as they are pre-owned. Following is your guide to understanding what your device will look like.
- Excellent – not used at all or minimally used. No visible signs of usage
- Very Good – minimally used. Very minor usage marks, not visible from more than 20cm
- Good – moderately used. Will have some visible marks on the body including frame and screen.
- Fair – extensively used. Will have clearly visible usage marks on the body and the screen.
All these Types and Grades have compatible accessories.
Quality checks: Quality checks done by each seller on any product are transparently displayed on the product page for you to be sure before you make the purchase
We consider these perks as obvious for our customers:
- 15 days money back guarantee
- Up to 1 year warranty on devices*
- Free shipping
- Several payment methods
*please refer to the warranty page for more details on warranty
Write to us at [email protected]
Payments
We have 3 payment methods you can choose from at the checkout:
- Cash on Delivery – here the payment for the product will be collected at the time of delivery. If you need to pay by card at delivery please mention it in the order notes or reach out to us on chat or email. Extra charges may apply for cash on Delivery
- Credit or Debit card – You can make payments through your debit or credit card in 2 ways.
- Full payment using Stripe – you can use our payment gateway Stripe to pay for the order using your debit or credit card
- Pay in Instalments – you can also pay in 4 equal instalments using Tabby. Next article covers the details about payment in instalments
Yes, you can use Tabby to pay for the order in 4 monthly equal payments subject to Tabby approval of your order. Read on for different payment methods:
Debit Card: Can only be used for products that cost SAR 2500 or less. Only the 1st instalment out of 4 will be charged at the time of order and remaining instalments will be charged in subsequent months.
Credit Card: Can be used for all the products as long as the card has the full cost of the product available as limit.Only the 1st payment to be charged upon ordering and remaining amount will be blocked from credit card limit. As remaining instalments are charged in subsequent months, the limit will keep getting freed.
This may have to do with your history or current purchases with Tabby. Kindly reach Tabby for further assistance:
- Phone number: 800 111 0999
- Email address: [email protected]
Failed Payments
- Contact your bank to see if you have enough funds or an authorization issue
- Try a different card
- Try a different payment method like Cash On Delivery
Deliveries
We deliver your order within 5-7 working days. You can always track your delivery by contacting us via email at: [email protected] or chat with us using the whatsapp or message icon on our website homepage. We encourage you to log in and place order for ease of tracking
Returns and refunds
We will issue a refund to you depending on the method you used for payment, as follows:
- If you paid by cash on delivery, we will issue a refund to your wallet, or directly to your bank account.
- If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
Refund timeline:
We start the refund process once the returned product has been received and verified or in case of cancelled orders after receiving the request from you.
- If the refund is to your credit/debit card, within fifteen (15) days from the day on which we receive the product back in our customer fulfilment centre;
- If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment centre and inspected by our team and approved for Refund
General Queries
Devices being sold on the website may be GCC or International versions which are manufactured in different countries. All devices go through our 80+ point Truecheck and are shipped only after passing this test. You can rest assured about the functionality of the phone backed by our warranty.
So far we don’t have an app, you can easily make your order using our website.
You receive your device packaged in a Revent box along with all compatible generic accessories
- adapter
- data cable
- headphones
Your device has up to 12 months warranty with us and you enjoy a 15 days return policy in case you change your mind. There is no warranty on the accessories
Refer to this for unboxing (only for demonstration purpose, exact contents may differ) – https://youtube.com/shorts/puwnlwMOTf8?feature=share
It is super easy:
Find your product:
- Select your device from the Ad or search from homepage or go to “all products”’ drop down on right hand top corner of home page and find the product you want to purchase
- Go to the product page and choose the colour and desirable memory capacity then click the “Buy Now” button.
Enter shipping and payment details:
- Enter your details ( Name, Email, Mobile number, Shipping address)
- Select a payment method ( Cash on Delivery, Credit or Debit card)
- Click on “Place Order”
- If you are going for Installments, it will take you to the Tabby page to complete the formalities and Voila!
We will deliver your order within 3-7 working days from order confirmation.
According to the courier policies, the customer is not allowed to open the box before actually receiving the parcel and paying for it. However; we allow you 15 days to check and try your device and get it returned or replaced in case there’s an issue with it.
We do not support trade-ins or list individual items currently. However, we are going to start this service soon. We will communicate this to all our existing customers and announce it on our social media channels.
According to customs rules, used electronics are not allowed to be shipped unless they’re assigned to a certain customer or user.